Shipping and Delivery Policy
1. Nothing is shipped
Huddle is an online software service. We do not sell or ship physical goods, so there are no shipping charges and no delivery address is needed.
2. How the service is delivered
- New purchase: your workspace is created within 24 hours of your payment being confirmed, usually within a few minutes. You can then open it at huddle.chatrenderer.com, and we also send a confirmation email to the address on your account.
- Renewals and extras: take effect as soon as the payment is confirmed.
- Team members you invite receive an email with a link to join.
3. If you do not get access
If your payment went through but you cannot open your workspace within 24 hours, contact contact@chatrenderer.com with your payment ID. If we cannot deliver the service you paid for, we refund the payment in full.
4. Service area
Huddle is available everywhere in the world except North Korea.