A WhatsApp shared inbox for your whole team
Connect one WhatsApp Business number and let your whole team answer customers from Huddle. Every chat is assigned, nothing is answered twice, and your website chat and email sit in the same inbox.
Why teams move WhatsApp into a shared inbox
When customers message a business on WhatsApp, the chats usually live on one phone. If that person is busy or away, customers wait, and managers cannot see what was said.
A WhatsApp shared inbox puts every WhatsApp chat in one list that the whole team can see. Each chat is assigned to one person, with notes and history, so customers always get an answer.
What you get
One number, many people
Everyone you invite replies from the same WhatsApp Business number.
Assignment
The first person to reply takes the chat. Assign by hand when needed.
Notes and mentions
Discuss a chat with your team in internal notes the customer never sees.
Saved replies
Answer common questions in one click, with / in the reply box.
Translation
Read and answer customers in their language.
Reports
Reply times and ratings per person, exportable to CSV.
How to set it up
Choose a plan
WhatsApp only is $19 a month with 3 seats. On other plans, add a WhatsApp number for $15 a month; Scale includes one.
Connect your number
Connect a WhatsApp Business number through Meta's WhatsApp Business Platform. The setup guide in Huddle walks you through it.
Invite your team
Invite teammates by email and start answering WhatsApp chats together.
Questions
Can multiple people use one WhatsApp Business number?
Yes. With a shared inbox like Huddle, the number is connected once and everyone you invite answers from Huddle in their browser.
How much does a WhatsApp shared inbox cost?
Huddle's WhatsApp only plan is $19 a month and includes 3 seats. Meta may also charge its own fees for some WhatsApp conversations.
Do I need the WhatsApp Business API?
Huddle connects through Meta's WhatsApp Business Platform. The setup guide in Huddle shows each step.
Can I also add website chat and email?
Yes. Starter, Growth and Scale include website chat, and email addresses can be added to any plan.
Can customers send photos and documents?
Yes. Photos and files sent on WhatsApp appear in the conversation.
More ways teams use Huddle
Clinics and doctors
Patients book and ask on WhatsApp and the website; the front desk answers as one team.
Schools and coaching
Admissions and parent questions on WhatsApp and the website.
Travel agencies
Booking enquiries from WhatsApp, chat and email, shared by the whole team.
All use cases
See every kind of team that uses Huddle.
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.