Travel agency chat: every booking enquiry in one shared inbox
Travellers ask about packages on your website, send passport photos on WhatsApp and email about changes. Huddle puts it all in one inbox your whole team can answer, in any time zone.
The problem
A family asks about a Bali package on your website, then follows up on WhatsApp with a different agent. Neither agent knows what the other quoted.
Travellers are in other countries and time zones. They expect answers in their language and outside office hours.
How a shared inbox works for travel agencies
From the first message to the rating, in four steps.
A traveller enquires
Through the chat on your website, a WhatsApp message or an email. Each lands in Huddle with the traveller's history.
Route it to the right desk
Send new enquiries to Sales and existing bookings to Operations. The first reply assigns the chat.
Quote and follow up
Use saved replies for package details, add internal notes with the quote, and snooze a chat until the traveller decides.
Keep every trip on record
Search any conversation later by name, email, tag or words, and see ratings and reply times in reports.
Example conversations
The kind of questions travel agencies answer in Huddle every day.
What travel agencies use most
Chat on your website
Visitors ask about trips while they browse, and see when your team is online.
WhatsApp for bookings
Travellers send documents and questions on WhatsApp, answered by the whole team.
Snooze and follow up
Snooze a chat until the date a traveller promised to decide, so it comes back on time.
Translation
Reply to travellers in their language with translation both ways.
Notes and mentions
Leave the quote in a note and mention a colleague who handles visas.
Workspaces per brand
Run separate workspaces for each brand or branch, each with its own team and plan.
What it costs
An agency with 10 agents pays $79 a month on Growth, which includes chat on 3 websites and 1 email address. Add a WhatsApp number for $15 a month.
See all plans on the pricing section. Prices are in US dollars.
Questions
Can agents in different offices share one inbox?
Yes. Huddle runs in the browser, so agents anywhere share the same inbox and see who is handling each chat.
Can travellers send passport photos and tickets?
Yes. Files and photos from the website chat and WhatsApp arrive in the conversation.
Can we answer in Spanish, French or Arabic?
Yes. Messages can be translated both ways, and the chat box itself comes in eight languages.
Can we run two travel brands?
Yes. Create a workspace for each brand from one account, each with its own team and billing.
More ways teams use Huddle
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.