Live chat for sales: talk to buyers while they are on your website
Visitors who can ask a question right away are more likely to buy. Huddle lets your sales team chat with visitors on your site, capture their details and follow up on WhatsApp and email from one inbox.
The problem
Most visitors leave without filling in a form. A quick question answered in chat is often what turns a visitor into a lead.
When follow-ups happen in personal WhatsApp and email, managers cannot see the pipeline of conversations.
How a shared inbox works for sales teams
From the first message to the rating, in four steps.
Visitors start a chat
The chat box on your pricing and product pages invites questions. You see who is online right now.
Capture the lead
Ask for a name and email in the chat. Lead details and the visitor's location sit next to the conversation.
Follow up on any channel
Continue on WhatsApp or email in the same inbox, with the full history.
Hand over and track
Assign hot leads to the right person, tag them, and report on conversations per salesperson.
Example conversations
The kind of questions sales teams answer in Huddle every day.
What sales teams use most
Online visitors
See who is on your site now and when they were last seen.
Lead details
Name, email, company and location next to each chat.
WhatsApp follow-up
Continue the conversation on WhatsApp from the same inbox.
Tags and snooze
Tag leads and snooze chats until the follow-up date.
Saved replies
Answer pricing and feature questions in one click.
Reports
Conversations and ratings per salesperson, exportable to CSV.
What it costs
A sales team of 3 pays $29 a month on Starter. A team of 10 pays $79 on Growth, with chat on 3 websites.
See all plans on the pricing section. Prices are in US dollars.
Questions
Can we see who is on our website?
Yes. Huddle shows visitors who are online now and when others were last seen.
Can we collect emails from the chat?
Yes. Visitors can leave their name and email, and you see it next to the chat.
Does Huddle have a chatbot?
Huddle focuses on real people answering. AI helps your team write and translate replies. It does not answer customers on its own.
Can we connect our CRM?
There is no CRM connection yet. You can export conversations and reports to CSV.
More ways teams use Huddle
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.