Live chat for ecommerce stores, with WhatsApp and email in one inbox
Shoppers ask before they buy and after they order. Huddle puts every question from your store chat, WhatsApp and email in one shared inbox, so your team answers fast and never twice.
The problem
A shopper asks about sizes on your website chat, then emails about delivery, then sends a WhatsApp photo of a damaged parcel. Three apps, three people, and nobody sees the whole story.
Slow answers cost sales. A visitor who waits five minutes for a reply about shipping often leaves the cart and does not come back.
How a shared inbox works for online stores
From the first message to the rating, in four steps.
A shopper writes to you
From the chat box on your store, your support email or your WhatsApp Business number. Every message lands in the same Huddle inbox.
The right person picks it up
Send pre-sale questions to Sales and order problems to Support. The first teammate who replies is assigned, so two people never answer the same chat.
Answer in seconds
Saved replies answer "Where is my order?" and "How do returns work?" in one click. AI writing help makes a reply clearer or friendlier, and translation handles shoppers abroad.
See what is working
Shoppers rate each conversation. Reports show reply times and satisfaction, and you can export them to CSV.
Example conversations
The kind of questions online stores answer in Huddle every day.
What online stores use most
Chat on your store
Paste one line of code into Shopify, WooCommerce, WordPress, Wix or any site that lets you add custom code.
Saved replies
Answer common questions about shipping, returns and sizes in one click, typed with / in the reply box.
Tags and notes
Tag chats as refund, damaged or pre-sale, and leave internal notes your customer never sees.
WhatsApp and email
Reply to WhatsApp and email from the same inbox, with the full history of each shopper.
Office hours
Show when your team is online, and collect an email address with the away form at night.
Ratings and reports
See satisfaction and reply times per teammate, and export any report to CSV.
What it costs
A store with 3 support people pays $29 a month on Starter, which includes chat on 1 website. Add an email address for $5 a month and a WhatsApp number for $15 a month.
See all plans on the pricing section. Prices are in US dollars.
Questions
Does Huddle work with Shopify?
Yes. Paste the chat code into your theme (Online Store, Themes, Edit code, before the closing body tag) and the chat box appears on every page.
Can several people answer the same WhatsApp number?
Yes. Your whole team replies from one WhatsApp Business number in Huddle, and each chat shows who is handling it.
Can customers send photos?
Yes. Shoppers can send pictures and files in the website chat, and photos sent on WhatsApp arrive in the same conversation.
What happens at night?
Set your office hours. Outside them, the chat shows an away form so shoppers leave an email address and you answer in the morning.
More ways teams use Huddle
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.