WhatsApp and website chat for clinics, answered by your whole front desk
Patients message on WhatsApp, the website and email about appointments, prices and opening hours. Huddle gives your front desk one shared inbox, so every patient gets a quick answer and nothing is missed.
The problem
The clinic phone is busy, so patients send WhatsApp messages to one receptionist's phone. When that person is off, nobody can see or answer them.
Questions repeat all day: opening hours, prices, insurance, whether there is a slot on Saturday. Answering each by hand takes time away from patients at the desk.
How a shared inbox works for clinics and doctors
From the first message to the rating, in four steps.
A patient writes
On WhatsApp, in the chat box on your website, or by email. All three arrive in one Huddle inbox.
The front desk sees it
Everyone at reception sees new messages. The first person to reply takes the chat, and the rest of the team can see who is handling it.
Answer or hand over
Saved replies answer opening hours and prices in a click. Escalate clinical or billing questions to the right team inbox, with a note.
Patients rate the help
After the chat, patients can rate the conversation. You see satisfaction and reply times for the front desk.
Example conversations
The kind of questions clinics and doctors answer in Huddle every day.
What clinics and doctors use most
One WhatsApp number for the team
The whole front desk replies from the clinic's WhatsApp Business number, not personal phones.
Office hours and away form
Show when the clinic is open. After hours, patients leave their details and you reply in the morning.
Team inboxes
Separate Front desk, Billing and Treatment plans, and give each person access to the inboxes they need.
Translation
Patients can write in their own language. Huddle translates messages both ways, including Hindi.
Roles and activity log
Admin, manager, agent and viewer roles, two-step sign-in, and a log of who did what.
Ratings
Patients rate each conversation from 1 to 5, and you see the results per teammate.
What it costs
A clinic with a 3-person front desk pays $29 a month on Starter for website chat, plus $15 a month for a WhatsApp number. A clinic that only uses WhatsApp can choose the $19 WhatsApp only plan.
See all plans on the pricing section. Prices are in US dollars.
Questions
Can the whole reception team use one WhatsApp number?
Yes. Connect the clinic's WhatsApp Business number once and everyone you invite replies from Huddle, on a computer or phone browser.
Is patient data safe?
Huddle uses per-inbox access, two-step sign-in and an activity log. Only the staff you invite see conversations. Read our privacy policy for details.
Can patients book through the chat?
Your team can offer and confirm slots in the chat. Huddle does not connect to booking calendars yet.
Does it work in Hindi and other languages?
Yes. The chat box comes in eight languages and messages can be translated both ways.
More ways teams use Huddle
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.