WhatsApp and website chat for coaching institutes and schools
Students and parents ask about admissions, fees, batches and results on WhatsApp, the website and email. Huddle gives your admissions and office staff one inbox to answer them all.
The problem
Admission season brings hundreds of the same questions. When they arrive on one staff member's phone, many go unanswered.
Parents expect a quick, polite answer in their own language, often in the evening.
How a shared inbox works for schools and coaching
From the first message to the rating, in four steps.
A student or parent asks
On WhatsApp, the website chat or by email, all in one Huddle inbox.
Route to the right desk
Admissions, Fees and Academics each get a team inbox, with access for the right staff.
Answer quickly
Saved replies cover fees, batch timings and documents. Translation helps with parents who write in Hindi or other languages.
Follow up
Snooze an enquiry until the next batch opens, and see ratings and reply times in reports.
Example conversations
The kind of questions schools and coaching answer in Huddle every day.
What schools and coaching use most
One WhatsApp number
All admissions staff reply from the institute's WhatsApp Business number.
Team inboxes
Admissions, Fees and Academics, each with their own staff.
Translation
Hindi and other languages translated both ways.
Office hours
Show office hours and collect details with the away form after hours.
Saved replies
Fees, timings and document lists in one click.
Reports
Enquiry volume and reply times during admission season.
What it costs
An institute with 3 office staff on WhatsApp only pays $19 a month. Add website chat with Starter at $29 a month plus $15 for the WhatsApp number.
See all plans on the pricing section. Prices are in US dollars.
Questions
Can several staff share one WhatsApp number?
Yes. Connect the institute's WhatsApp Business number and all staff you invite reply from Huddle.
Can parents write in Hindi?
Yes. Messages can be translated both ways, and the chat box is available in Hindi.
Can we send fee documents?
Yes. Send files and PDFs in the conversation.
Is there a plan for WhatsApp only?
Yes. The WhatsApp only plan is $19 a month with 3 seats.
More ways teams use Huddle
Clinics and doctors
Patients book and ask on WhatsApp and the website; the front desk answers as one team.
Support teams
Assign, reply, escalate and report, in one team chat inbox.
Sales teams
Turn website visitors and WhatsApp enquiries into customers.
All use cases
See every kind of team that uses Huddle.
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.