Acceptable Use Policy
Draft, needs legal review. This page was written as a starting point and has not been checked by a lawyer. Details in yellow still have to be filled in before it goes live.
This policy applies to everyone who uses Huddle. It protects our customers, their customers, and the email and WhatsApp networks Huddle connects to. Breaking it can lead to suspension under our Terms of Service.
1. You must not use Huddle to
- send spam, bulk unsolicited messages, or messages to people who have not agreed to hear from you,
- break WhatsApp Business, Meta or email provider rules, including sending template messages without consent,
- share content that is illegal, fraudulent, deceptive, harassing, hateful, or that sexually exploits anyone,
- collect passwords, card details or other sensitive data under false pretences (phishing),
- send malware or harmful links, or upload files you do not have the right to share,
- pretend to be another person or business,
- offer gambling, weapons, drugs or other products that are illegal where you or your customers are.
2. You must not misuse the service
- Do not try to get into accounts, workspaces or systems you are not allowed to use.
- Do not test, scan or overload Huddle without our written permission.
- Do not get around plan limits, rate limits or security controls.
- Do not resell Huddle without an agreement with us.
- Do not copy or reverse engineer the service.
3. AI writing help
Check AI suggestions before sending them. You are responsible for the messages your team sends.
4. Reporting
Report misuse to contact@chatrenderer.com. We look into every report and may remove content, limit sending, or suspend a workspace.