Refund and Cancellation Policy

This policy applies to every payment made to chatrenderer ("we", "us") for Huddle, the service at chatrenderer.com and huddle.chatrenderer.com.

1. The 12-hour refund window

You may ask for a refund of any payment within 12 hours of the time the payment was made. This covers:

• buying a new plan or workspace,
• a monthly renewal of a plan,
• buying an extra, such as an extra seat, email address, WhatsApp number, website or storage,
• a payment made when you move to a bigger plan.

The 12 hours are counted from the payment time shown on your receipt. Requests received after 12 hours cannot be refunded.

The amount refunded is 80% of the amount paid for that payment.

2. How to ask for a refund

Email contact@chatrenderer.com within the 12 hours, from the email address on your account, with:

• the workspace name,
• the payment ID or receipt,
• the reason, if you would like to tell us.

We confirm by email once your request is approved.

3. When you receive the money

Approved refunds are credited within 14 days of the day you asked for the refund. The refund goes back to the payment method you paid with. Your bank or card issuer may take a few extra days to show it on your statement.

4. What happens to your workspace

When a payment is refunded, what it paid for ends. If it was a new purchase or a renewal, the workspace is locked, but you can still sign in and download your chats and other data. If it was an extra, such as a seat, that extra is removed.

5. Plan changes

You can change your workspace's plan from its Billing page.

• Moving to a bigger plan starts straight away by default. The unused days of your current plan are worked out (monthly price × days left ÷ days in the billing month) and taken off the first payment for the new plan. Your new billing month starts that day.
• Moving to a smaller plan takes effect at your next billing date by default. Nothing is charged until then.
• If you choose to move to a smaller plan straight away instead of at your billing date, no refund is given for the rest of your current month. Any amount the unused days are worth beyond the new plan's first payment is kept only as account credit for your next renewals and is never paid out in money.
• If the smaller plan allows fewer team inboxes, the extra inboxes are paused, not deleted. They come back if you move to a bigger plan again.

Moving to a smaller plan is never refunded, whether it happens at your billing date or straight away. A payment made to move to a bigger plan can be refunded under the 12-hour rule in section 1.

6. Cancelling

Plans renew every month on your billing date. To cancel, turn off auto-renew on your workspace's Billing page. Your plan stays active until the end of the month you paid for and is not charged again. Cancelling does not by itself refund the current month: if you also want a refund, ask within 12 hours of the payment as described above.

To stop paying for an extra seat, remove the team member first and then remove the seat. It stays until your billing date.

7. Failed or duplicate payments

If you were charged twice for the same purchase, or charged for a payment that failed on our side, contact us and we will refund the extra charge in full, even after 12 hours.

8. Contact

Questions about this policy: contact@chatrenderer.com, or see Contact us.