Privacy Policy
This policy explains how chatrenderer ("we", "us") handles personal data when you visit chatrenderer.com, buy or use Huddle, or chat with a business that uses Huddle.
1. Two kinds of data
- Our customers' data. When you buy Huddle, we are responsible for your account and billing data.
- Data in your workspace. Conversations your team has with its own customers (website visitors, email and WhatsApp contacts) belong to you. For that data you decide what is collected and why, and we process it only to provide Huddle to you. If you chatted with a business that uses Huddle, contact that business about your data.
2. What we collect
| Data | Examples | Why |
|---|---|---|
| Account | Name, email, password (stored only as a secure hash), two-step sign-in setting | To create your account and keep it secure |
| Workspace | Workspace name, team members, roles, settings | To provide the service |
| Conversations | Messages, notes, files, contact names, emails and phone numbers | To provide the service to you |
| Billing | Plan, payment amounts and dates, payment IDs | To bill you and keep records the law requires |
| Technical | IP address, browser and device type, sign-in times | Security, preventing abuse, showing your active sessions |
| Support | Emails and chats with our team | To answer you |
We do not receive or store your full card or bank details. Payments are handled by our payment partner.
For website chat, Huddle looks up an approximate location (city and country) from a visitor's IP address so the business can see where a visitor is writing from. The IP address is sent to the location service for this lookup and is not stored with the visitor's details.
3. Who we share data with
We do not sell personal data. We share it only with service providers who help us run Huddle, under contracts that limit their use of it:
| Provider | What for |
|---|---|
| Hostinger | Server hosting |
| Cloudflare (R2) | Encrypted file storage and backups |
| Razorpay [and any other payment provider used] | Processing payments |
| Mailgun [confirm email provider] | Sending and receiving email |
| Meta (WhatsApp Business Platform) | WhatsApp messages, only if you connect a number |
| Google (Gemini) or OpenAI (ChatGPT) | AI writing help and translation, only the text you ask it to rewrite or translate |
| ipapi.co [confirm location provider] | Approximate visitor location from IP address |
We may also share data when the law requires it, or to protect the rights and safety of our users or others.
4. Where data is stored
Our servers are located in [server country/region]. Some providers above may process data in other countries. Where they do, we rely on their contractual safeguards.
5. How long we keep it
- Workspace data is kept while your workspace exists. After a workspace is closed it is deleted within [number of days], and removed from backups within [number of days].
- Billing records are kept for as long as tax and accounting laws require [e.g. 8 years].
- Technical logs are kept for up to [number of days].
6. Your rights
You can ask to see, correct, export or delete your personal data, and withdraw consent where we rely on it. Workspace admins can export all workspace data from Huddle at any time. To make a request, email contact@chatrenderer.com. We reply within [number of days, e.g. 30].
If you are in India, you may also contact our Grievance Officer: [Grievance officer name], [grievance officer email], 49 Gadarwas, PO Dalanwas, Mahendragarh, Haryana 123024, India. If you are in the EU or UK, you may complain to your local data protection authority.
7. Security
Data is sent over encrypted connections (HTTPS). Passwords are stored as secure hashes, sign-in can require a second step, and access inside a workspace follows the roles and permissions its admins set. Backups are encrypted.
8. Children
Huddle is a business service and is not meant for anyone under 18. We do not knowingly collect children's data for our own purposes.
9. Cookies
See our Cookie Policy.
10. Changes
If we change this policy in a way that matters, we will tell account holders by email before the change takes effect.
11. Contact
chatrenderer, 49 Gadarwas, PO Dalanwas, Mahendragarh, Haryana 123024, India. Email contact@chatrenderer.com.