Shipping and Delivery Policy
Draft, needs legal review. This page was written as a starting point and has not been checked by a lawyer. Details in yellow still have to be filled in before it goes live.
1. Nothing is shipped
Huddle is an online software service. We do not sell or ship physical goods, so there are no shipping charges and no delivery address is needed.
2. How the service is delivered
- New purchase: your workspace is created as soon as your payment is confirmed by our payment partner, usually within a few minutes. You can open it straight away at huddle.chatrenderer.com, and we also send a confirmation email to the address on your account.
- Renewals and extras: take effect as soon as the payment is confirmed.
- Team members you invite receive an email with a link to join.
3. If you do not get access
If your payment went through but you cannot open your workspace within [time, e.g. 24 hours], contact contact@chatrenderer.com with your payment ID. If we cannot deliver the service you paid for, we refund the payment in full.
4. Service area
Huddle can be used from anywhere with an internet connection, except where the law does not allow us to provide it [confirm any countries you do not sell to].