Terms of Service

These terms are an agreement between you (or the business you represent) and chatrenderer ("we", "us") for the use of Huddle, at chatrenderer.com and huddle.chatrenderer.com. By buying or using Huddle you agree to them.

1. The service

Huddle is an online team inbox for website chat, email and WhatsApp conversations, with the features described on our website and in the app. We may improve and change features over time. If we remove a major feature you pay for, we will tell you in advance.

2. Accounts

• You must be at least 18 and able to enter a contract.
• Give accurate details and keep your password and two-step sign-in safe. You are responsible for what happens under your account.
• The person who buys a workspace is its plan owner and controls its team, plan and billing.

3. Plans, payment and renewal

• Plans are billed monthly in advance, starting on the day of purchase. Extras bought during a month are charged for the days left until your billing date, then renew with your plan.
• Plans renew automatically unless you turn off auto-renew before your billing date.
• Prices are shown on our website and in the app and may change. We will give you at least [notice period, e.g. 30 days] notice before a price change applies to your workspace.
• If a renewal payment fails, we retry it. If it still fails, the workspace is locked. Your data stays available to export.
• Prices exclude taxes unless stated. [Confirm GST/tax wording]

4. Refunds and cancellation

Refunds, cancellation and plan changes are covered by our Refund and Cancellation Policy, which forms part of these terms.

5. Your content

You own the content in your workspace, including your conversations with your customers. You give us permission to store and process it only to provide Huddle to you. You are responsible for having the right to collect and use your customers' data, including telling them about the chat window and any data it stores.

6. Acceptable use

You must follow our Acceptable Use Policy. When you connect WhatsApp or email, you must also follow the rules of those providers, such as Meta's WhatsApp Business policies.

7. Third-party services

Some features rely on other providers (for example payments, email, WhatsApp and AI writing help). Their availability is partly outside our control, and their own terms may apply.

8. Availability and support

We aim to keep Huddle available at all times but do not promise it will be uninterrupted or error-free. We may carry out maintenance, and will try to give notice of planned downtime.

9. Suspension and termination

You can stop using Huddle at any time by turning off auto-renew. We may suspend or close a workspace that breaks these terms or the Acceptable Use Policy, or that puts other users or the service at risk. Where reasonable we will warn you first and give you a chance to export your data.

10. Liability

To the extent the law allows, Huddle is provided "as is", and our total liability for any claim is limited to the amount you paid us in the [e.g. 3] months before the claim. We are not liable for indirect losses such as lost profits or lost data that could have been exported. Nothing here limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. If a change matters, we will email the plan owner at least [e.g. 15 days] before it takes effect.

12. Governing law

These terms are governed by the laws of India. Courts in [City, State, Country for courts] have jurisdiction.

13. Contact

chatrenderer, 49 Gadarwas, PO Dalanwas, Mahendragarh, Haryana 123024, India. Email contact@chatrenderer.com.