Cookie Policy
Cookies are small files a website stores in your browser. Similar browser storage (local storage) works the same way. This policy lists everything we use.
1. This website (chatrenderer.com)
This website does not set any cookies and uses no analytics or advertising trackers. [Update this if you add analytics or ads later]
2. The Huddle app (huddle.chatrenderer.com)
Huddle uses only cookies that are needed for it to work. You cannot turn them off and still sign in.
| Name | Type | Purpose | Lasts |
|---|---|---|---|
hsid | Strictly necessary cookie | Keeps you signed in to your workspace | 30 days, or until you sign out |
hosid | Strictly necessary cookie | Keeps the Huddle owner signed in to the admin dashboard | 12 hours, or until sign out |
huddle.theme, huddle.sound, huddle.details, huddle.sendKey, huddle.translateTo | Local storage | Remembers your display and reply preferences on this device | Until you clear it |
3. The chat window on our customers' websites
When a business adds Huddle chat to its website, the chat window stores in the visitor's browser:
| What | Type | Purpose | Lasts |
|---|---|---|---|
| Visitor token | Local storage | Lets a visitor see their earlier conversation when they come back | Until cleared |
| Read and unsent messages | Local storage | Shows which replies are new, and keeps a message to send if the connection drops | Until cleared |
These are not used for tracking or advertising. The business running the website is responsible for telling its visitors about them.
4. Controlling cookies
You can delete cookies and local storage from your browser settings. If you delete hsid you will be signed out. If you clear the chat window's storage, earlier chats will no longer show for you on that website.
5. Contact
Questions: contact@chatrenderer.com.