Prop firm customer support: live chat, email and WhatsApp in one inbox
Traders ask the same urgent questions around the clock: payouts, challenge rules, breached accounts and discount codes. Huddle gives your support team one inbox, saved answers and reports, so every trader gets a fast, consistent reply.
The problem
Trader questions spike after market moves and around payout days. When support is spread across live chat, email, Telegram and personal WhatsApp, answers are slow and often inconsistent.
A wrong answer about a rule or a payout date creates complaints and refund requests. Your team needs the same approved answer every time.
How a shared inbox works for prop firms and trading
From the first message to the rating, in four steps.
A trader asks
On the chat box on your site or dashboard, by email or on WhatsApp. Huddle shows their past conversations, email and location.
Route by topic
Send payouts to the Payouts inbox and rule questions to Support. Escalate account reviews to a manager with one click.
Answer with approved replies
Saved replies hold the exact wording for rules and payout timelines. AI writing help keeps answers clear, and translation covers traders worldwide.
Track quality
Traders rate each chat. See reply times, satisfaction and workload per agent, and export reports to CSV.
Example conversations
The kind of questions prop firms and trading answer in Huddle every day.
What prop firms and trading use most
Saved replies
Approved answers for rules, payouts and KYC, inserted with / in the reply box.
Escalation
Hand difficult cases to a manager inbox with a note, so the trader is never asked twice.
Translation
Traders write in many languages. Translate messages both ways.
Blocklist and spam
Block abusive visitors and move spam out of the inbox.
Roles and log
Give agents access only to the inboxes they need, with a full activity log.
Ratings and reports
Satisfaction and reply times per agent, exportable to CSV.
What it costs
A prop firm with 10 support agents pays $79 a month on Growth, with chat on 3 websites and 1 email address. Scale at $199 adds 25 seats and a WhatsApp number.
See all plans on the pricing section. Prices are in US dollars.
Questions
Can the chat sit inside our trader dashboard?
Yes. Add the chat code to your dashboard pages as well as your website, and signed-in traders can be identified.
Can we keep answers about rules consistent?
Yes. Saved replies give every agent the same approved wording, and you can update them in one place.
Can managers see every conversation?
Yes. Managers can see all team inboxes, reports and the activity log, while agents see only theirs.
Do you support many languages?
Yes. The chat box comes in eight languages and messages can be translated both ways.
Try Huddle with your team
Starter is $29 a month with 3 seats, Growth $79 with 10 seats, Scale $199 with 25 seats, and WhatsApp only $19 with 3 seats. Seats are included in the price, not charged one by one.